1. How It Works

Do I have to pay immediately when I checkout?
No. “Checking out” on our site is simply a way to submit your Event Draft to our team. No payment is required at this stage. Think of it as sending us your wish list so we can check availability for your dates.
Is this a binding order?
Not at all. Submitting a draft is a non-binding inquiry. You are free to change venues, remove items, or cancel the request after speaking with our team. We only move to a contract once you are 100% happy with the final proposal.
Are you a real Event Planner or just a website?
We are a hybrid service. You get the fun of browsing and designing online, but every event is managed by real humans. Our team verifies every vendor, coordinates logistics, and manages the event on-site.

2. Pricing & Budget

Are the prices displayed accurate?
Yes. We believe in total transparency. The prices you see are the real rates. However, final costs may vary slightly depending on specific logistics (e.g., transport distance to a desert camp). Your final quote will confirm everything.
Do you charge an agency fee?
Most of our catalog prices are direct-from-vendor. For full coordination (managing the entire event day), we include a transparent management fee in your final proposal, which we discuss with you upfront.
Do you require a minimum spend?
We do not have a strict minimum spend for equipment rentals. However, for full-service event planning (where we manage the entire day), we typically work with budgets starting from a certain threshold to ensure we can deliver our standard of quality.

3. Services & Customization

Do you handle “Day-Of” coordination?
Yes. We don’t just rent you furniture and leave. For large events (Weddings, Corporate Galas), our team is present on-site to manage vendors, timing, and setup, ensuring you can enjoy your party as a guest.
Can I visit the venues before booking?
Absolutely. If you are in Marrakech, we can organize site visits. If you cannot travel, we can provide detailed video tours of your shortlisted venues.
Can you match a specific design theme or mood board?
Yes! If you don’t see the exact decor in our catalog, simply share your inspiration photos with us after submitting your draft. Our design team will source items specifically to match your vision.

4. Policies & Timing

How far in advance should I book?
For weddings and large corporate retreats, we recommend 6 to 12 months in advance to secure the best villas. For birthdays, 2 to 3 months is sufficient. However, we can often accommodate last-minute requests depending on availability.
What happens if I need to cancel or postpone?
We understand plans change. Since you are not paying online today, there is no risk in submitting a draft. Once a contract is signed, our policy follows international standards: flexible rescheduling for force majeure and a clear, tiered refund schedule detailed in your proposal.